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There are mandates that are out of the ordinary… and this one clearly was. With my colleague Samuel, we headed to New York with a clear objective: implement our software C3 Reservations at a client’s site, and that, in 4.5 days flat. A project that, normally, spans several weeks.
The plan?
Do the needs analysis, configure the application (in its smallest details), train the users and do a go-live… all that between a Monday morning and a Friday noon. No room for error.
From the first meetings, we understood that we were not in The Wolf of Wall Street. Our client came from a tightly knit community with a distinct culture, specific rules, unique dynamics, and an unconventional approach to work.
Rather than seeing it as a hindrance, we saw an opportunity: that of practicing listening, openness and adaptation. Because deep down, culture is not an obstacle when everyone aims for the same goal.
Our recipe to get there?
Lots of communication, mutual respect, a touch of creativity… and a good dash of flexibility.
But this trip wasn’t just a technical mission.
Between two configuration adjustments, we also took the time to discover a bit of New York in our own way. We enjoyed the bagels, the energy of the city and its unique contrasts.
Let’s admit it!
Experiencing the intensity of a project while being surrounded by skyscrapers and honking horns gives a whole new flavor to the experience.
At the end of the 4.5 days, everything was rolling. The client was satisfied. The system was in place, the users trained, and Samuel and I had not only delivered an ambitious project, but also learned a lot about our product, about ourselves… and a bit about New York too.
It was one of those moments when technology, culture and humans meet to do something great, in a ridiculously short time. And when we realize that yes, we can accomplish a lot, seriously… without always taking ourselves too seriously.
