Craig Turner, Vice President of Operations at KeHe Distributors, wanted to improve his operations. They were running a decentralized model with appointment takers at each DC. He had a lot of key warehouse people on the phone, responding to emails and faxes to setup appointments that carriers weren’t respecting. Craig wanted to improve the productivity of his team, centralize the appointment taking process and make his carriers more accountable.
Join us as we candidly drill down with Craig on the challenges he faced, the options he considered, the issues involved with selecting and implementing a solution, and the impact it has had on their business.